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Monday, June 27, 2011

A Perfect Example of the FISH Philosophy

Habang nag-iisip ako kung paano ko sisimulan ang pag-aaral at pagsasabuhay ng FISH Philosophy.. I came across this video.. And I realized na ito ang isang napakagandang example ng pilosopiyang nabanggit..

The FISH Philosophy is comprised of 4 thinkings: Play, Be There, Make Their Day, at Choose Your Attitude.

Philip used to be a Sou Chef at one of the prestigious hotels in the States. But due to an unfortunate event, he was kicked out of the job. Rather than stay at home, sulking and finding reasons to blame the world for his misfortune, he went back on his feet and continued on with his life.

Nagtayo sya ng business, a food truck where he sells meatballs. He named it Meatyballs. He gave his "balls" names that made people laugh.

While attending to his business, he is playing by calling people to buy his "balls" and making those funny gestures. He makes sure that he attends to his customers by asking what they like, offering what else they want, and by the funny food names and gestures that he makes, his customers walk away smiling, if not laughing their ass out.

I f you still have not understood how I was able to relate this to the philisophy, here:
He chose to face life with determination and was able to control the circumstances (CHOOSE YOUR ATTITUDE)
He attends to his customers, not merely telling them what they should buy or eat (BE THERE)
He makes his customers happy with the names of the items he sells, makes them laugh with his comments, and makes them remember him because of that (MAKE THEIR DAY)
He smiles, makes fun of the food he sells and jokes around while his customers are eating (PLAY)

We sometimes do these things without us being aware of it, I know that at one point, you've done this but you won't be able to recall vividly kasi this is not something that you do while being aware of your actions. But once you are aware of this and you hone those talents that you have that is needed for this, I bet sureball na ang pagiging kilala mo sa kumpanya.

Now my dilemma? I need to apply this to MY workplace. Making your customer's day and being there will be a challenge. For one, hindi ko kausap si customer face to face, and due to the language barrier it will b a challenge to communicate things to them. Madali lang yung play and choosing the attitude, kasi ako lang ang involved dun. Pero yung dalawa pa, it will be controlled by the other side of the spectrum.

I will update you guys on the progress. Hopefully maganda ang kalalabasan..

.. Ay mali.. Maganda talaga kalalabasan nito.. Hehe..

Di ba nga.. CHOOSE YOUR ATTITUDE?! :D

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